Get help and enquiries

Get urgent help, sort a task, find an answer, or send us an enquiry. For emergencies abroad, always call the 24/7 consular line first.

In an emergency abroad, call now

If you are detained, hospitalised, in danger, or your passport is lost or stolen, do not wait for an email reply.

Get things done

Answers

How do I track an application I have submitted?

Use the AP- reference from your confirmation on the tracking page. You do not need an account.

How do I book an appointment at a mission?

Start on the booking page, choose your service and mission, then pick a date and time. You will get a reference by email.

How long will my service take?

Processing times vary by service and by mission. Each service page shows its service standard so you know what to expect.

I have lost my passport abroad, what should I do?

If you need to travel soon, apply for an Emergency Travel Document. If you are in danger or distress, call the 24/7 consular line first.

How do I get a document attested or legalised?

Begin on the attestation and legalisation page. Some steps can be completed online before you visit a mission.

Where can I check travel advice for a country?

See current travel advisories for country-by-country guidance before you travel.

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