For accredited missions and international organizationsPrivileges, immunities and accreditation - administered through IPMIS
The Protocol Directorate manages diplomatic privileges through the Integrated Protocol Management Information System (IPMIS). New missions register here; accredited missions log in to transact. Payments are made on eCitizen.
First time? Follow the five steps below. Already registered? Log in with the credentials issued to your mission's IPMIS operator.
How a mission gets onto IPMIS
Registration is done by the Protocol Directorate. A mission cannot self-register at the login screen - start with a request, and Protocol opens your accounts.
Request registration
Submit the access request below, or write to Protocol on official letterhead.
Protocol verifies
The Directorate confirms accreditation and registers your institution on IPMIS.
Appoint an operator
Nominate one staff member to run the IPMIS account; member accounts are opened.
Register on eCitizen
Open an eCitizen account - all Government of Kenya service payments run there.
Start transacting
Apply for privileges on IPMIS.PRO 1A / 1B / 1C · VAT · Staff
Request IPMIS access for your mission
Already registered?
Log in with the credentials issued to your mission's appointed IPMIS operator.
Log in to IPMIS →Book a protocol appointment →The Protocol Directorate assists missions with registration and IPMIS use.
Privileges and exemptions on IPMIS
Each privilege is granted on a reciprocal basis and applied for through IPMIS, with payments (where applicable) on eCitizen. Codes shown are the IPMIS transaction types.
Diplomatic ID card
Issued by the Chief of Protocol to diplomatic, administrative, technical and service staff and dependants.
KRA PIN facilitation
The Ministry facilitates issuance of a KRA Personal Identification Number for banking and imports.
Duty-free official supplies & first-arrival effects
Exemption on articles for official mission use and members' first-arrival personal and household effects.
Duty-free alcohol, cigarettes & tobacco
Quarterly allowances for the mission and for members and dependent spouses.
VAT exemption & refunds
Exemption before purchase (pro-forma) or a refund on receipts, on a reciprocal basis.
Annual utilities VAT exemption
Direct annual exemption on telephone, internet, electricity, water and security services.
Register a duty-free vehicle
Duty-free import and CD-plate registration for the mission's and members' vehicles.
Transfer or dispose of a vehicle
Transfer to a privileged/non-privileged person, export, or dispose-to-self on payment of duty.
Convert your driving licence
Convert a valid foreign licence to a Kenyan one; NTSA testing applies where there is none.
Firearms permit
Permits for arms, ammunition and armoured vehicles under the Firearms Act, via Protocol.
Airport passes
Passes for Heads of Mission and Diplomatic Agents, issued on a reciprocal basis.
Land rates, rents & stamp duty
Reciprocal exemptions on mission property; permission required to buy or sell land.
Local staff registration
Register locally engaged staff and comply with tax and immigration requirements.